FREQUENTLY ASKED QUESTIONS
Below we have outlined the most common questions we get asked and answer them in one easy to navigate area for your convenience.
Below we have listed links to our company terms and conditions, privacy policy and delivery information.
If you have a question that is not listed below please email hello@thomasnayler.co.uk
Terms and conditions
TERMS AND CONDITIONS
Last updated: June 19th, 2020
COVID UPDATE: We are still taking orders and able to make jewellery as normal, our lead times are not affected.
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://www.thomasnayler.co.uk website (the “Service”) operated by Thomas Nayler Ltd (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.
Purchases
You are encouraged to familiarise yourself with your rights contained within the Sale of Goods Act 1979, Unfair Contract Terms Act 1977 and the Unfair Terms in Consumer Contracts Regulations 1999.
If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or another payment method (s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. You expressly agree that Bespoke Ring not responsible for any loss or damage arising from the submission of false or inaccurate information.
By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to product or service availability, errors in the description or price of the product or service, error in your order, or other reasons. You expressly agree that Thomas Nayler cannot accept any liability for loss or damage arising out of such cancellation.
We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.
Availability, Errors, and Inaccuracies
We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites. You expressly agree that any such offer of a product or service does not constitute a legal offer capable of attracting legal consequences.
We cannot and do not guarantee the accuracy or completeness of any information, including product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. Section “Availability, Errors and Inaccuracies” is without prejudice to existing statutory rights.
Promotions
Any promotions made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules. If the rules for a Promotion conflict with these Terms and Conditions, the Promotion rules will apply. The terms and conditions of any other “Promotions” are independent of this agreement.
© copyright Policy
We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Service infringes the copyright or other intellectual property infringement (“Infringement”) of any person.
If you are a copyright owner, or authorised on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, you must submit your notice in writing to the attention of “Copyright Infringement” of hello@thomasnayler.co.uk and include in your notice a detailed description of the alleged Infringement.
In cases where there are conflicting claims to the ownership of Copyright, it is our policy to air on the side of removing materials from our Service. Complaints under the Copyrights, Designs and Patents Act 1988, and European Commerce Directive 2000.
If you wish to make a complaint/request that certain material be taken down, please send a request in writing to our Notice and Takedown Officer.
We, Thomas Nayler, are committed to ensuring that the material displayed on our Service is lawful and in accordance with our UK and EU Copyright Law. To help us deal with your complaint as quickly as possible, please include the following information in your correspondence and mark it as “URGENT”:
Your contact details – including your name, email address and daytime telephone number. Identify the material in question – please include sufficient detail to enable us to identify the material complained of. The reasons for your objection.
We will review each objection on its merits and pending our inquiries, may remove or disable access to the relevant material from our Service.
Where appropriate, you should include information relating to the status of the material in question (i.e. Where you hold a Trademark or own the Copyright to an image). This will enable us to deal with your request promptly.
You can contact our Notice and Takedown Officer via email at hello@thomasnayler.co.uk
Intellectual Property
The Service and its original content, features and functionality are and will remain the exclusive property of Thomas Nayler and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Thomas Nayler Ltd.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Thomas Nayler Ltd.
Thomas Nayler have no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Premium badges shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Limitation Of Liability
In no event shall Thomas Nayler, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorised access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Thomas Nayler its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components, or d) the results of using the Service will meet your requirements.
Exclusions
Without limiting the generality of the foregoing and notwithstanding any other provision of these terms, under no circumstances will Thomas Nayler ever be liable to you or any other person for any indirect, incidental, consequential, special, punitive or exemplary loss or damage arising from, connected with, or relating to your use of the Service, these Terms, the subject matter of these Terms, the termination of these Terms or otherwise, including but not limited to personal injury, loss of data, business, markets, savings, income, profits, use, production, reputation or goodwill, anticipated or otherwise, or economic loss, under any theory of liability (whether in contract, tort, strict liability or any other theory or law or equity), regardless of any negligence or other fault or wrongdoing (including without limitation gross negligence and fundamental breach) by Premium badges or any person for whom Premium badges is responsible, and even if Premium badges has been advised of the possibility of such loss or damage being incurred.
Governing Law
These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is a material we will notify you prior within 2 days to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the service.
Contact Us
If you have any questions about these Terms, please contact us.
Privacy policy
1. What is this?
At Thomas Nayler Ltd (referred to as “Thomas Nayler”, “we”, “us”, “our”) we take privacy seriously and we are committed to protecting it. Our website is intended to give clients and potential clients a clear overview of the business, its outlook and the types of advice given by Thomas Nayler. It is an important aim of the website to provide visitors with a service that can trust. A central part of achieving such trust is this privacy policy.
This policy explains when and why we collect personal information about individuals, how this information is used, the conditions under which it may be disclosed to others, and how it is kept secure.
This policy may change from time to time so please check this page occasionally to ensure that you’re happy with any changes.
2. Who we are
Thomas Nayler Ltd (Company Number: 11897500 | VAT Reg: 136568686) with its office address at Studio 411, Bon Marché Centre, 241-251 Ferndale Road, Brixton, London, SW9 8BJ is the data controller in relation to the processing activities described below. This means that we decide why and how your personal information is processed. Where this policy refers to “we”, “our” or “us” below, unless it mentions otherwise, it’s referring to the particular company that is the controller of your personal information.
3. Data we collect and how we collect it
When you use this website, our products or services, the categories of information that we may collect about you and the way in which we collect it are as follows:
Personal information you give to us. This is information about you that you give to us by entering information via our website, social media platforms, or corresponding with us by phone, email or otherwise, and is provided entirely voluntarily.
This includes information provided at the time of registering to use our site, subscribing to our mailing list/newsletter through our website, submitting a contact form on our website, registering interest to use our services/products, posting material or requesting further services, (including accessing documentation and engaging in correspondence with us by phone, email or otherwise). Such information may consist of, but is not limited to, your title, name, email address, telephone numbers, information relating to the sale of service/products to you, and correspondence and communication details.
We may also ask you for information when you report a problem with our site. If you complete any surveys that we request you complete for research purposes, we will collect information in such circumstances as well. The information you give us may include your name, address, email address, phone number, enquiry details, and may include records of any correspondence and responses to any surveys.
Personal information we collect about you:
We may automatically collect details of transactions you carry out through the website, and your visits to our site, including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources you access. We may also automatically collect technical information, including anonymous data collected by the hosting server for statistical purposes, the Internet protocol (IP) address used to connect your computer or device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. Please see Cookies for further information. We may also collect any personal information which you allow to be shared that is part of your public profile or third party social network, type and version, time zone setting, browser plug-in types and versions, operating system and platform.
4. How we use your personal information
The purposes for which we use your information and the legal basis under data protection laws on which we rely to do this are explained below.
Performance of the contract with you or take steps to enter into. We may use and process your personal information where we have supplied you (or continue to supply you) with any products or services, where we are processing an order from you, where we have arranged for the supply of another company’s products or services to you, or where you are in discussions with us about any new product or service. We will use this information in connection with the contract for the supply of services/products when it is needed to carry out that contract with you or for you to enter into it. Please see Data we collect and how we collect it above for details of the types of personal information we process for these purposes.
Legitimate interests. We may use and process your personal information where it is necessary for us to pursue our legitimate interests as a business, or that of a third party, for the following purposes:
- for marketing activities (other than where we rely on your consent to contact you by email or text with information about our products and services, as explained below in Consent for data processing);
- for analysis to inform our marketing strategy, and to enhance and personalise your client experience (including to improve the recommendations we make to you on our website);
- to monitor the usage of our site, record traffic flows, and to carry out research about its user’s demographics, interests and behavior in order to better understand the users of its website and clients;
- to correspond or communicate with you, including about our services and any changes or improvements to our website or services;
- to carry out database and website administration;
- to verify the accuracy of data that we hold about you and create a better understanding of you as a client;
- for network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorised access;
- for prevention of fraud and other criminal activities;
- to comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request);
- to assess and improve our service to clients;
- for the management of queries, complaints, or claims; and
- for the establishment and defense of our legal rights. Consent for data processing. We may use and process your personal data where you have consented for us to do so. This includes contacting you with marketing information about our products and/or services if you have:
- signed up to our mailing list/e-newsletters via our website or another medium where available; or
- when you refresh your marketing preferences and provide consent when responding to a request from us to do so. You may withdraw your consent for us to use your information in any of these ways at any time. Please see Withdrawing your consent for further details. Legal requirement. We will use your personal information to comply with our legal obligations: (i) to assist any public authority or criminal investigation body; (ii) to identify you when you contact us; and/or (iii) to verify the accuracy of data we hold about you.
5. Data anonymisation and use of aggregated information
Your information may be converted into statistical or aggregated data in such a way as to ensure that you are not identified or identifiable from it. Aggregated data cannot be linked back to you as a natural person. We may use this data for analytical and research purposes. For more information on how we use cookies and how to switch them off on your device, please see our section on Cookies below.
6. Others who may receive or have access to your personal information Our suppliers and service, providers
We may disclose your information to our third-party service providers, agents, subcontractors, and other organizations for the purposes of providing services to us or directly to you on our behalf. Such third parties may include providers of information technology, case management systems, marketing agencies, cloud service providers (such as hosting and email management), data analysis, data backup, security services, advertising agencies, and administrative services.
When we use third-party service providers, we only disclose to them any personal information that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.
Other ways we may share your personal information
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation. We may also transfer your personal information if we’re under a duty to disclose or share it in order to comply with any legal obligation, to detect or report a crime, to enforce or apply the terms of our contracts or to protect the rights, property or safety of our visitors and clients.
When disclosing your personal information to third parties, we will always take steps with the aim of ensuring that your privacy rights continue to be protected.
7. Where we store your personal information
All information you provide to us is stored on our secure servers which are located within the European Economic Area (EEA).
If at any time we transfer your personal information to, or store it in, countries located outside of the EEA (for example, if our hosting services provider changes) we will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law. This is because some countries outside of the EEA do not have adequate data protection laws equivalent to those in the EEA.
If you use our services whilst you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.
8. How long we keep your personal information for
We will not keep your information for longer than is necessary for the purposes for which we collect it unless we believe that the law or other regulation requires us to preserve it.
If you have made an enquiry or contacted us via our website, we will store your information for as long as is reasonably required to deal with your enquiry. If you become a client and open an account with us, we will retain your personal information for as long as your account is active. If your account is dormant for more than 2 years, we’ll send you a reminder, after which we will close your account. Once your account is closed, we will retain your personal information in case of any queries from you or in case you decide to re-activate your account for a period of 2 years from the date your account is closed.
If you have signed up to receive marketing from us we will store your personal information for as long as you are subscribed to our marketing list. If you unsubscribe or your subscription expires because you do not interact with our marketing emails for over 3 years, we will keep your email address on our suppression list to ensure that we do not send you marketing emails.
If you have contacted us with a complaint or query we will store your personal information for as long as is reasonably required to resolve your complaint or query.
We retain technical information obtained via Google Analytics for 26 months from the date it is collected. This information is converted into aggregated data to ensure that it is anonymized.
The only exceptions to the above are where:
- we may need your personal information to establish, bring or defend legal claims or to comply with a legal or regulatory requirement;
- the law requires us to hold your personal information for a longer period, or delete it sooner;
- you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law (see further Erasing your personal information or restricting its processing below); or
- in limited cases, the law permits us to keep your personal information indefinitely provided we put certain protections in place. When it is no longer necessary to retain your data, we will delete the personal information that we hold about you from our systems. After that time, we may aggregate the data (from which you cannot be identified) and retain it for analytical purposes.
9. Security and links to other sites
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website and any transmission is at your own risk. Once we have received your personal information, we put in place reasonable and appropriate controls to ensure that it remains secure against accidental or unlawful destruction, loss, alteration, or unauthorised access. Our website may contain links to other websites run by other organizations. This policy does not apply to those other websites‚ so we encourage you to read their privacy statements. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links that we provide. In addition, if you linked to our website from a third party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party website and recommend that you check the policy of that third party website.
10. Cookies
Like many other websites, our website uses cookies (including Google Analytics cookies to obtain an overall view of visitor habits and visitor volumes to our website). ‘Cookies’ are small pieces of information sent to your computer or device and stored on its hard drive to allow our websites to recognize you when you visit.
It is possible to switch off cookies by setting your browser preferences.
11. Our marketing
We may collect your preferences to receive marketing information directly from us by email in the following ways:
- if you sign up to our mailing list/e-newsletters via our website or another medium where available, we will ask you if you would like to provide your consent to receive marketing information directly from us; or
- from time to time, we may ask you to refresh your marketing preferences by asking you to confirm that you consent to continue receiving marketing information from us.
You have the right to opt-out of our use of your personal information to provide marketing to you in any of the ways mentioned above.
Please see Withdrawing your consent and Objecting to our use of your personal information and automated decisions made about you above for further details on how you can do this.
12. Your rights
You have a number of rights in relation to your personal information under data protection law. In relation to certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to search for your personal information. Except in rare cases, we will respond to you within one month from either (i) the date that we have confirmed your identity or (ii) where we do not need to do this because we already have this information, from the date we received your request.
Accessing your personal information. You have the right to ask for a copy of the information that we hold about you by emailing or writing to us at the address at the end of this policy. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information.
Correcting and updating your personal information. The accuracy of your information is important to us and we are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change your name or address/email address, or you discover that any of the other information we hold is inaccurate
or out of date, please let us know by contacting us in any of the details described at the end of this policy.
Withdrawing your consent.
Where we rely on your consent as the legal basis for processing your personal information, as set out under How we use your personal information, you may withdraw your consent at any time by contacting us using the details at the end of this policy. If you would like to withdraw your consent to receiving any direct marketing to which you previously opted-in, you can do so using our unsubscribe tool. If you withdraw your consent, our use of your personal information before you withdraw is still lawful.
Objecting to our use of your personal information and automated decisions made about you. Where we rely on your legitimate business interests as the legal basis for processing your personal information for any purpose(s), as out under How we use your personal information, you may object to us using your personal information for these purposes by emailing or writing to us at the address at the end of this policy. Except for the purposes for which we are sure we can continue to process your personal information, we will temporarily stop processing your personal information in line with your objection until we have investigated the matter. If we agree that your objection is justified in accordance with your rights under data protection laws, we will permanently stop using your data for those purposes. Otherwise we will provide you with our justification as to why we need to continue using your data. You may object to us using your personal information for direct marketing purposes and we will automatically comply with your request. If you would like to do so, please use our unsubscribe tool. You may also contest a decision made about you based on automated processing by contacting us at the details at the end of this policy.
Erasing your personal information or restricting its processing. In certain circumstances, you may ask for your personal information to be removed from our systems by emailing or writing to us at the address at the end of this policy. Unless there is a reason that the law allows us to use your personal information for longer, we will make reasonable efforts to comply with your request. You may also ask us to restrict processing your personal information where you believe it is unlawful for us to do so, you have objected to its use and our investigation is pending or you require us to keep it in connection with legal proceedings. In these situations we may only process your personal information whilst its processing is restricted if we have your consent or are legally permitted to do so, for example for storage purposes, to protect the rights of another individual or company or in connection with legal proceedings.
Transferring your personal information in a structured data file (“data portability”). Where we rely on your consent as the legal basis for processing your personal information or need to process it in connection with your contract, as set out under How we use your personal information and we process this information electronically, you may ask us to provide you with a copy of that information in a structured data file. We will provide this to you electronically in a structured, commonly used, and machine-readable form, such as a CSV file. You can ask us to send your personal information directly to another service provider, and we will do so if this is technically possible. We may not provide you with a
copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information.
Complaining to the UK data protection regulator. You have the right to complain to the Information Commissioner’s Office (ICO) if you are concerned about the way we have processed your personal information. Please visit the ICO’s website for further details.
13. Changes to this policy
We may review this policy from time to time and any changes will be notified to you by posting an updated version on our website and/or by contacting you by email. Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on our website, whichever is the earlier. We recommend you regularly check for changes and review this policy whenever you visit our website. If you do not agree with any aspect of the updated policy, you must immediately notify us and cease using our services.
14. Contact us
If you have any questions or concerns about cookies or your privacy when using this Site, please contact us at hello@thomasnayler.co.uk
Delivery information
Despatch
Once your jewellery has been made you will then be sent an email from us informing you of the despatch date. (We do not dispatch orders outside business hours or on Bank Holidays).
All bespoke jewellery is handcrafted to order by Thomas Nayler and we will despatch it as soon as the piece has been made. We will always let you know the probable date of despatch so that you can check that this is okay for you. If you require your order urgently or for a special date, please make sure you let us know by writing this in the order form when making your initial enquiry prior to purchasing.
Alternatively you can phone our London show room on +44 (0) 845 269 8579 / +44 (0)7786 990 765 Monday to Saturday, 8am-8pm or email hello@thomasnayler.co.uk to discuss your special requirements. We will always do what we can if there is a special date that you need your order by. If we have to put other orders aside for yours, we may have to charge a fast track charge. This is only on a case by case basis and depends on the time of year or how busy we are at the time.
The despatch of all orders is subject to payment authorization. A bank or card payment in full is required prior to us handcrafting all bespoke jewellery. You will receive an invoice for your jewellery in GBP.
Delivery – Destinations & Prices
We ship worldwide using Royal Mail International Track & Sign For and Parcelforce Global Express courier service. We ship within the UK using Royal Mail Special Delivery services. All delivery charges include shipping insurance.
You can collect from our London Show Room Free of Charge.
UK Mainland Next Day Special Delivery – Delivery on a weekday by end of next day (usually before 1pm). Free for orders over £500 or £10 for orders under £250. UK Mainland Saturday Special Delivery – Delivery on a Saturday is £15.
International Track & Sign Delivery – Takes 4-8 working days and is free for orders over £500 or £20 for orders under £500. International Express Delivery with Courier – delivery within 4-5 days is £50.
Delivery to the USA, Canada and the rest of the world is within 6-10 working days. Once the parcel is sent we will email you a tracking number.
If Royal Mail finds no one available to sign for the delivery on their first attempt, they will either leave a card notifying you of this with instructions on how to proceed or attempt a second delivery on the next business day. If you have elected to have your order delivered to business premises, Royal Mail will usually leave the package or calling card with reception.
We will inform you as to the expected despatch and delivery date when we process your order, and once the parcel is sent out for delivery we will send you your tracking number. If you live in a remote or difficult to access area, please inform us at the time of purchase, this may make your delivery time longer.
European Deliveries
International Deliveries are sent by Royal Mail International Track & Sign For delivery. If your countries postal service finds no one available to sign for the delivery on their first attempt, they will either leave a card notifying you of this with instructions on how to proceed or attempt a second delivery on the next business day.
For International Express Deliveries, we will use a Courier Service who will deliver on local business days, excluding bank & public holidays. They do not deliver to P.O. Boxes.
Time scales for delivery outside the UK vary from country to country. We will inform you of the despatch date when we have processed your order, and when ready to despatch we will email you a tracking number. If you need your order quickly on a specific day, please opt for the Courier Service.
Delivery within Europe is within 4-8 working days. Once the parcel is sent we will email you a tracking number.
For orders outside the European Union
Delays may be incurred as items go through your country’s Customs and Excise and you will be liable for any local customs duty, import taxes or costs due on your purchase. This is completely out of our control.
For USA customers, if you do get charged please follow the instructions on the card you receive with delivery.
If you have any problems with a delivery, please phone us as soon as they arise on +44 (0) 845 269 8579 or email us at hello@thomasnayler.co.uk and we will do what we can to help.
Yes, all our jewellery over the weight limitations outlined below (which is the majority) will be hallmarked at the London assay office featuring their cat head logo.
Jewellery does not have to be hallmarked if it weighs under 1 gram for gold, 0.5 gram for platinum & palladium and 7.78 grams for sterling silver.
To start with please email me a rough sketch, google image or photo of the jewellery you are wanting me to make or replicate for you.
I and my designers use CAD software to design a 3D computer model of your jewellery for you to approve prior to rapid prototyping into a 3D wax model ready for casting then handcrafting.
NOTE: We can only design in CAD for customers that have processed their payment in advance. Please refer to my jewellery design page to see before and after images.
We do not sell online as each piece of bespoke jewellery is unique with many factors altering the final price. Even if you want to order one of our existing designs the price would often change depending on the daily gold fix at the time of ordering, the gemstone quality and size of the jewellery required.
With all bespoke jewellery designs, a 3D model has to be expertly designed in CAD software then individually handcrafted to your own specification, these two factors play a major role in dictating the final price. The price will depend on the complexity of the 3d cad model and how intricate the design is the hand finish.
Once you are happy with the quote supplied by email and have approved the 2D or 3D design proof of your jewellery by email, we will raise an invoice and start production once your payment has been paid in full either by BACS transfer or debit card.
Yes, I do require payment in full prior to making all bespoke jewellery designs. The payment in advance is to cover the materials and my labour time to make your jewellery.
Yes, we can design and handcraft jewellery with any type and style of stone setting you desire.
You can refer to our jewellery guides page which shows some drawings of settings we can design. Also, our fine jewellery page shows off some nice settings.
Due to the nature of our jewellery being totally bespoke we are unable to offer refunds or exchanges, this is because each item is made individually to a specific specification so can not be sold to anyone else. In the unlikely event, if you find a fault with your jewellery once it has been delivered then we will rectify the problem straight away free of charge.
NOTE: Our jewellery is guaranteed for 6 months, if within this time frame you find a fault which is due to our craftsmanship then we will repair the item free of charge. If the fault is noticeably down to misuse (dents/scuffs/bending) then we will have to charge a repair fee, prices are given on a case by case basis. If your jewellery is older than 6 months we will evaluate the item to make a judgement on how to treat the situation fairly.
Sterling silver does naturally tarnish over time and when in contact with salt water or chemicals, this is a natural reaction and is not seen as a fault. Please look after your jewellery, keep it in the box provided with your purchase and use the polishing cloth regularly. We offer a re-polishing service which costs £25 and re-finishing services cost the equivalent.
Yes, I regularly wholesale handcrafted sterling silver jewellery to brands and organisations. Also, silver and gold plated jewellery are made with or without enamel at wholesale prices.
Please view examples of my branded corporate jewellery.
Please make all BACS payments to my company bank below or call me to make a card payment over the phone:
Mob: +44 (0) 7786 990 765 / Tel: +44 (0) 845 269 8579
Bank / Payment institution: Revolut
Beneficiary: THOMAS NAYLER LTD
Account number: 34477756
Sort code: 04-00-75
Payment ref: (your order number)
Hallmarked recycled precious metals
TESTIMONIALS
Hi Thomas,I was worried the it mightn’t arrive in time for my girlfriends birthday but it arrived this morning.I am absolutenly made up with the necklace and i asked for a heart to be put on the letter ‘ i ‘ if possible which was done. I asked for this becuase my name is Ian.I am more than happy and i cant wait to see her face when she sees it! Thanks again i will recommened you to as many people as i can!Ian
Hi Thomas,Chain arrived this morning absolutely love it. Will recommend you to everyone.Thanks again for a brilliant service will be ordering again. So many thanks,Pete
Hi Thomas
I thought I would write a short note to thank you for the pins you made for us.
Our client Intel decided to invest heavily in team building and as such needed high quality products to give to its participants.
The quality of your product was of the very highest we have seen and your ability to turn our request around in a short time was truly amazing.
We all thank you for your attention to detail and amazing quality of service. We look forward to sending you details of our next project for you to once again amaze us with.
Kind regards, Vincent
Splash Event Solutions
Hi Thomas, just a note to let you know that the cufflinks have arrived!!
I took my time opening the box and got such a fright when it appeared to be EMPTY!! Thankfully, I lifted the top inside lid and found them underneath and was then rendered speechless.
What can I say, even the beautiful photographs have not done them justice. They are quite amazing. The workmanship is fantastic! I could not have ever imagined something I drew could come to life in such a beautiful way. Feeling quite emotional …..
The gift box is beautiful and thank you for the gift bag too. I really cannot thank you enough for making my design a reality, they are quite simply stunning. I will be sure to tell everyone I know about Thomas Nayler!
With very best regards
Heather
Hi Thomas
You have been excellent to deal with. Thanks for providing the bespoke design and packaging options for our lapel pins.
Everything was extremely easy to process and I appreciate your efficient service.
I will highly recommended your services to others.
Kindest regards Richard
Audi UK
Hi Thomas,
I just wanted to say huge thank you for the cufflinks, they are absolutely perfect!
My husband is thrilled to bits with them and his face was a picture when he opened the box.
I will ccertainly be reccommending you to anyone who is looking for personalised jewellery.
Thanks again, Kind regards,
Fiona
Good morning Thomas,Just received the cufflinks and they are lovely.Thanks for your work, very well done and it was a pleasure to work with you. I would certainly recommend you to othersCheers,Mira
Hi Thomas
The jewellery arrived today and I absolutely LOVE IT!
It is exactly what I wanted. Thank you so very much for all your time and effort and communication on this project.
It’s simply wonderfulllllllllllll!!!!!!!!!
Best, Sarah
Nappy Head
Hi Thomas
Thank you so much for the badges. They were really well received and with my wonderful attempt at poetry
(I put a short note in each box), they were quite touched. I’m sure I’ll be tapping you up for something suitable for 30 years .
I do hope you have a nice break in the coming days and weeks.
Best wishes Caroline
Welsh Rugby Union
BRANDS I'VE WORKED WITH
