Loading...
FAQ’s2020-06-19T12:26:16+01:00

FREQUENTLY ASKED QUESTIONS

Below we have outlined the most common questions we get asked and answer them in one easy to navigate area for your convenience.

Below we have listed links to our company terms and conditions, privacy policy and delivery information.

If you have a question that is not listed below please email hello@thomasnayler.co.uk

Ts & Cs
Privacy
Delivery
Do I have to pay in advance?2020-03-16T15:53:49+00:00
Yes, I do require payment in full prior to making all bespoke jewellery designs. The payment in advance is to cover the materials and my labour time to make your jewellery.
How do you design jewellery?2020-03-16T16:14:19+00:00

To start with please email me a rough sketch, google image or photo of the jewellery you are wanting me to make or replicate for you.

I and my designers use CAD software to design a 3D computer model of your jewellery for you to approve prior to rapid prototyping into a 3D wax model ready for casting then handcrafting.

NOTE: We can only design in CAD for customers that have processed their payment in advance. Please refer to my jewellery design page to see before and after images.

How do I make a payment?2020-03-16T20:35:45+00:00

Please make all BACS payments to my bank below or call me to make a card payment: Mob: +44 (0) 7786 990 765  / Tel: +44 (0) 845 269 8579

Bank Name: TIDEPrepay Technologies Ltd

Bank Address: White Bear Yard, 144A Clerkenwell Road, London, EC1R 5DF

Account name: Thomas Nayler Ltd

Sort code: 23-69-72

Account number: 17873971

Payment ref: (your invoice number)

Is your jewellery hallmarked?2020-03-17T20:33:01+00:00

Yes, all our jewellery over the weight limitations outlined below (which is the majority) will be hallmarked at the London assay office featuring their cat head logo.

Jewellery does not have to be hallmarked if it weighs under 1 gram for gold, 0.5 gram for platinum & palladium and 7.78 grams for sterling silver.

What is your payment process?2020-03-16T20:33:04+00:00

Once you are happy with the quote supplied by email and have approved the 2D or 3D design proof of your jewellery by email, we will raise an invoice and start production once your payment has been paid in full either by BACS transfer or debit card.

What materials do you work with?2020-03-17T20:27:33+00:00

We handcraft jewellery from all types of precious metals, including fairtrade sterling 925 silver and fairtrade 9ct and 18ct yellow, white and rose gold, palladium and platinum with numerous types of gemstones in different shapes, qualities and sizes. The metals we use are recycled to lower our carbon footprint.

You can refer to our jewellery guides page which gives a detailed overview of the semi/precious gems and metals we work with plus knowledge sheets about diamonds.

Why don’t you sell online?2020-03-16T15:10:14+00:00

We do not sell online as each piece of bespoke jewellery is unique with many factors altering the final price. Even if you want to order one of our existing designs the price would often change depending on the daily gold fix at the time of ordering, the gemstone quality and size of the jewellery required.

With all bespoke jewellery designs, a 3D model has to be expertly designed in CAD software then individually handcrafted to your own specification, these two factors play a major role in dictating the final price. The price will depend on the complexity of the 3d cad model and how intricate the design is the hand finish.

Do you wholesale jewellery?2020-03-16T20:26:13+00:00

Yes, I regularly wholesale handcrafted sterling silver jewellery to brands and organisations. Also, silver and gold plated jewellery are made with or without enamel at wholesale prices.

Please view examples of my branded corporate jewellery.

Returns / exchanges / guarantees?2020-03-17T21:07:52+00:00

Due to the nature of our jewellery being totally bespoke we are unable to offer refunds or exchanges, this is because each item is made individually to a specific specification so can not be sold to anyone else. In the unlikely event, if you find a fault with your jewellery once it has been delivered then we will rectify the problem straight away free of charge.

NOTE: Our jewellery is guaranteed for 6 months, if within this time frame you find a fault which is due to our craftsmanship then we will repair the item free of charge. If the fault is noticeably down to misuse (dents/scuffs/bending) then we will have to charge a repair fee, prices are given on a case by case basis. If your jewellery is older than 6 months we will evaluate the item to make a judgement on how to treat the situation fairly.

Sterling silver does naturally tarnish over time and when in contact with salt water or chemicals, this is a natural reaction and is not seen as a fault. Please look after your jewellery, keep it in the box provided with your purchase and use the polishing cloth regularly. We offer a re-polishing service which costs £25 and re-finishing services cost the equivalent.

 

Can you make any stone settings?2020-03-16T15:56:46+00:00

Yes, we can design and handcraft jewellery with any type and style of stone setting you desire.

You can refer to our jewellery guides page which shows some drawings of settings we can design. Also, our fine jewellery page shows off some nice settings.

Hallmarked recycled precious metals

TESTIMONIALS

Hi Thomas

Thank you so much for the badges. They were really well received and with my wonderful attempt at poetry

(I put a short note in each box), they were quite touched. I’m sure I’ll be tapping you up for something suitable for 30 years .

I do hope you have a nice break in the coming days and weeks.

Best wishes Caroline

Welsh Rugby Union

Hi Thomas

You have been excellent to deal with. Thanks for providing the bespoke design and packaging options for our lapel pins.

Everything was extremely easy to process and I appreciate your efficient service.

I will highly recommended your services to others.

Kindest regards Richard

Audi UK

Hi Thomas

I thought I would write a short note to thank you for the pins you made for us.

Our client Intel decided to invest heavily in team building and as such needed high quality products to give to its participants.

The quality of your product was of the very highest we have seen and your ability to turn our request around in a short time was truly amazing.

We all thank you for your attention to detail and amazing quality of service. We look forward to sending you details of our next project for you to once again amaze us with.

Kind regards, Vincent

Splash Event Solutions

Hi Thomas, just a note to let you know that the cufflinks have arrived!!

I took my time opening the box and got such a fright when it appeared to be EMPTY!! Thankfully, I lifted the top inside lid and found them underneath and was then rendered speechless.

What can I say, even the beautiful photographs have not done them justice.  They are quite amazing.  The workmanship is fantastic!  I could not have ever imagined something I drew could come to life in such a beautiful way.  Feeling quite emotional …..

The gift box is beautiful and thank you for the gift bag too.  I really cannot thank you enough for making my design a reality, they are quite simply stunning.  I will be sure to tell everyone I know about Thomas Nayler!

With very best regards

Heather

Hi Thomas

The jewellery arrived today and I absolutely LOVE IT!

It is exactly what I wanted.  Thank you so very much for all your time and effort and communication on this project.

It’s simply wonderfulllllllllllll!!!!!!!!!

Best, Sarah
Nappy Head

 

 

Hi Thomas,
 
I just wanted to say huge thank you for the cufflinks, they are absolutely perfect!
My husband is thrilled to bits with them and his face was a picture when he opened the box.
 
I will ccertainly be reccommending you to anyone who is looking for personalised jewellery.
 
Thanks again, Kind regards,
Fiona

 

 

Hi Thomas,
 
I was worried the it mightn’t arrive in time for my girlfriends birthday but it arrived this morning.
 
I am absolutenly made up with the necklace and i asked for a heart to be put on the letter ‘ i ‘ if possible which was done. I asked for this becuase my name is Ian.
 
I am more than happy and i cant wait to see her face when she sees it! Thanks again i will recommened you to as many people as i can!
 
Ian

 

 

Good morning Thomas, 
 
Just received the cufflinks and they are lovely.
 
Thanks for your work, very well done and it was a pleasure to work with you. I would certainly recommend you to others
 
Cheers, 
Mira
Hi Thomas,
 
Chain arrived this morning absolutely love it. Will recommend you to everyone.
 
Thanks again for a brilliant service will be ordering again. So many thanks,
 
Pete

Please contact Thomas Nayler using the form below if you have any questions that aren’t answered above.



BRANDS I'VE WORKED WITH