Due to the nature of our jewellery being totally bespoke we are unable to offer refunds or exchanges, this is because each item is made individually to a specific specification so can not be sold to anyone else. In the unlikely event, if you find a fault with your jewellery once it has been delivered then we will rectify the problem straight away free of charge.
NOTE: Our jewellery is guaranteed for 6 months, if within this time frame you find a fault which is due to our craftsmanship then we will repair the item free of charge. If the fault is noticeably down to misuse (dents/scuffs/bending) then we will have to charge a repair fee, prices are given on a case by case basis. If your jewellery is older than 6 months we will evaluate the item to make a judgement on how to treat the situation fairly.
Sterling silver does naturally tarnish over time and when in contact with salt water or chemicals, this is a natural reaction and is not seen as a fault. Please look after your jewellery, keep it in the box provided with your purchase and use the polishing cloth regularly. We offer a re-polishing service which costs £25 and re-finishing services cost the equivalent.