Frequently Asked Questions About Our Bespoke Jewellery

XE Personal Currency Assistant

Payment and delivery:

Q - Can I pay by cheque, postal order, bankers draft, Bank Transfer (BACS) or pay by card over the phone?

You can now pay by debit or credit card over the phone, we do accept cheques, postal orders and bankers drafts for all payments. All cheques, postal orders and bankers drafts must be made payable to Thomas Nayler. Postal orders and bankers drafts must be crossed so only the recipient (Thomas Nayler) can cash the payment. NOTE: Orders can only be made once we have received your payment in full and the funds have cleared. * PLEASE EMAIL US PRIOR TO POSTING PAYMENTS.

Bank transfers (BACS) are by far the quickest and safest method of payment due to secure online | telephone banking! All payments should be paid into our HSBC bank account by using the following details below: Please email us to obtain a ref code for your transaction.

SORT CODE: 400122

ACCOUNT NUMBER: 41214888

For international money transfers please use the following HSBC bank details listed below:

INTERNATIONAL BANK ACCOUNT NUMBER: GB39MIDL40012241214888

BRANCH IDENTIFIER CODE: MIDLGB2140A

Q - Who delivers my orders?

For all orders within the UK we use Royal Mail special delivery services. For international services we currently use Royal Mail international signed for and Airsure for priority orders.

Q - Do you ship to the USA or anywhere else in the world?

Yes. We dispatch all our jewelry products internationally. Orders are sent by Royal Mail's international signed for and Airsure services for safety and insurance purposes. If you would like to pay extra for UPS courier delivery please contact us.

Q - Is my order insured?

All order are insured up to the equivalent value of your order/s whilst in transit.

Q - Can orders be traced with a tracking number?

Yes we can track and trace your order and supply you with a tracking number on request whilst your order is in the Uk. All Uk orders can be tracked on the Royal Mail website. To track your order within the USA you will need to visit the United States Postal Service website - (USPS).

Q - How much does delivery cost?

All orders priced over £170.00 GBP are posted worldwide for FREE. If your order is less than £170.00 GBP a £7.00 postage fee will apply for UK orders and all international orders will be charged £10.00.

Q - How long do orders take to arrive in the UK & abroad?

Most products ordered from our website are delivered in the Uk within 10 - 14 days. Complex pieces may take longer to produce and the lead time will be stated within your order confirmation email sent by Thomas Nayler. If you have any concerns over delivery times please email us and we will do our best to accommodate your needs. We do know how important birthday and wedding gifts are so we do take this into consideration and will aim to meet any given deadlines! Orders placed over the Christmas period may take longer to be made and delivered, please email or call Thomas Nayler to discuss your requirements.

All international orders will take the same time to produce as UK orders - (10 - 14 days), however the delivery times for abroad are approximate and depend on the day of dispatch and timescale of delivery once your order has arrived in your country. You can expect to receive your item(s) typically within 5 - 10 working days of being sent from the UK and a further 2 - 3 days for delivery from your countries delivery service. NOTE: We can not be held responsible for Postal delays outside of the UK and with customs control.

Bespoke personalised jewellery:

Q - Can i commission you to make my own graffiti name tag, company logo or symbol, etc?

Yes - most things are possible and quotes are provided by email on request!. Please email your designs in a jpeg or gif format to: mail@thomasnayler.co.uk

Q - Do you sell wholesale jewellery in other materials?

Yes. We can mass produce your own brands design / logo or create a design for you from scratch. Quotes are given on request. The materials that we mass produce in are stainless steel, brass, coloured acrylic, wood and all base metals can be silver or gold plated. NOTE: Mass produced orders are not all handcrafted and machinery will be used. Please contact us with your design concept and we will be pleased to advise and supply you with a quote. You can view a selection of our previously produced logo jewellery within our logo page here.

Q - Do you make promotional products for company branding and events?

Yes. We are a manufacturer of logo promotional products and personalized jewelry - we can produce promo products tailor made towards your company image or mass produce our own designs for your company. No matter if you are a small business or corporate company we have the means to mass produce quality promo items at competitive prices. We have produced promotional products for the likes of London Luton Airport, RedBull™ and the Urban Music Award's in the past.

We offer an expert in house graphic design service to help with your product branding and your company image. Please contact us to dicuss your requirements. Quotes are given on request!

Q - How to go about ordering a personalised necklace ?

Within the Personalised Name Necklace section all the images run down the left with the options on the right. All the images are shown as an example of what different names look like in the different fonts & finishes available, therefore you can choose any font, font size etc next to any image when ordering! NOTE: If you place an order next to a sample image with a special finish, eg: roll print, hammered, matt, etc - your order will be applied with the same finish as the sample image you ordered next to other than this you can place your order next to any of the sample images within its section and personalise it with your desired name/font/metal/size, etc and a highly polished finish will be applied as standard.

Q What is the thickness of metal used for your name necklaces ?

The standard thickness of metal used is 1mm for silver and 0.8mm for 9ct yellow / white gold and 18ct yellow / white gold. Different thicknesses of metal can be used by selecting the metal thickness you require from the drop down menus displayed within the relevant product sections.

Q Can I order a name necklace in a thicker metal?

Yes. The different metal thicknesses we have available online are: 1mm, 1.2,mm, 1.5mm, 2mm and 2.5mm for steling silver name necklaces. We offer: 0.8mm, 1mm, 1.3mm, 1.8mm and 2mm for 9k / 18k yellow, 18ct rose and 18ct white gold name necklaces. If you require an extra thick chunky name necklace made we can work with 3mm, Quotes will be given upon request by email.

Q - Are name tag orders supplied with chains?

All sterling silver name necklace orders over £70.00 and all 9ct / 18k yellow / white gold name necklace orders over £190.00 are supplied with a free small 16 inch belcher chain for women and a medium 18 inch belcher chain for men. To purchase a chain separately please refer to our belcher or ball chain sections to the left of your screen.

Q - What are the font sizes for small, &extra large name tags ?

Sizes are approximate and are based on an average name that consists of 5 - 6 letters. Graffiti name necklaces have larger size dimensions than our script name necklaces due to each name is hand drawn.

GRAFFITI NAME NECKLACE APPROXIMATE SIZE DIMENSIONS:
Small - 3.5cm (length) x 1.5cm (height) Medium - 5cm (length) x 2cm (height) Large - 6cm (length) x 2.5cm (height), EXTRA Large - 7cm (length) x 3cm (height). Size dimensions will vary in height depending on the font your name is designed in, for example: A wildstyle font will be higher than a standard uppercase font due to the arrows that fall below the letters. It is for this reason why the uppercase font is our cheapest style available!

Our personalised nameplate necklaces and fancy script name necklace size dimensions can be found within their relevant product sections: NAMEPLATE NECKLACES & SCRIPT NAME NECKLACES.

NOTE: Names with more than 6 letters may be longer depending on the font type chosen and names with less than 6 letters may be shorter in length! If you require your name necklace to be made to a bespoke size please email us.

Q - Why do some name pendants have one central loop and others have two small loops either side?

Generally shorter names which consist of one - four letters and made in a small - medium sized font will have a single central loop and longer names will have a ring attached either side for balance, however you can specify your requirements after ordering by emailing us or add a note in our special instructions box when paying for your jewellery. NOTE: The smaller the font size is the thinner the text will be and visa versa.

Q - Will my product look exactly the same as the fonts you feature on your web site?

Customized graffiti items are individually designed and handcrafted therefore will not look exactly the same as the font types featured due to the different atypes of letters and arrangement of letters within names. The font types are for guidelines purposes only, however every effort is taken to ensure all designs look as close to the font type ordered.

Q - Can I see what my name tag order will look like before I buy it?

A - Graffiti design proofs are emailed to customers prior to ordering at our discretion.
Graffiti design proofs will ONLY be automatically emailed to you after your order has been confirmed - this is due to the amount of work involved with the designing. Script name necklace design proofs will only be emailed to you if requested as they are generic fonts.

Q - Can I see what my graffiti name necklace will look like after ordering?

A - Yes. Once we have received an order we will email you several design proofs to choose from prior to making your jewellery so you will be totally happy with the finished piece. If you have specific design concerns, please feel free to contact us after you have read our terms and conditions and we will endeavor to meet your requirements where possible. Design proofs will be emailed to customers prior to ordering at Thomas Nayler's discretion.

Q - Can I request changes to a finished customized product once I have received it at home?

A - We regret that personalised items are excluded from our Refund & Returns policy due to the nature of the product. We email design proofs to our customers, and we will only start to make your order once you have approved your chosen design by email. In the unlikely event that your name necklace is faulty or damaged in transit please refer to the Repair section in our Terms and Conditions for further details and we will be pleased to resolve the problem as soon as possible for you.

Q If I ordered a personalised pair of nametag hoop earrings or an alphabet cuff would my wording/name be repeated?

Yes your name will be repeated as many times as the design allows it to. Please note: The longer the wording/name ordered the less times it will be repeated. You can specify your requests by emailing us.

Q Does the size of the nametag

Yes. When ordering hoop earrings with a graffiti nameplate or phrase, the greater the number of letters ordered, the smaller the size of the text.

Q Why does the wild style font type come in two different thicknesses of text?

The wild style and thin wild style font's are our most detailed and expensive font's so we are offering thick and thin variations. Several design proofs in different wild styles are provided once you have placed your order.

Q Why is the Wild & Street style font types more expensive?

The wild and street style font's are far more complex than the other fonts illustrated as the lettering is more joined up and extra details are often incorporated such as: double arrow heads, stars, flicks, hearts and halo's whichm do take longer to make and design.
NOTE: Not all wild and street style designs will have the same detail as each other due to each design is unique and individually designed to suit the letter combination of each name.

Q Can i have my name necklace designed with extra features?

Yes you are now able to add extra features to your name necklace order from the drop down menu within the personalised name necklace product section. If you would like your name to incorporate a unique detail, precious stone or symbol that is personal to yourself then please email us prior to purchasing your personalised jewellery and we will design this for you.

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