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Welcome to Thomas Nayler's website where
you can purchase unique handcrafted pieces of silver and gold jewellery.
Please review the following terms and conditions as they contain
important information about your rights and obligations. By using
our website you are legally bound to our terms.
Customer
Service
If you require any further information in relation to our website
then please feel free to contact us by any of the methods listed
below:
Email:
info@thomasnayler.co.uk
sales@thomasnayler.co.uk
Phone:
0208 671 9161
07786 990 765
Fax:
0208 671 9161
Post:
Studio 111,
Cockpit Arts,
18 - 22 Creekside,
London,
SE8 3DZ.
Ordering products on our website
To order our products you will need to follow the ordering procedures
set out on our order pages. Details of our prices for products,
and the procedures for payment and delivery are displayed on our
website.
When ordering products from our website you
are given a choice to pay by cedit or debit card - the different
card types that we accept are Mastercard, Visa, Visa Electron, Switch,
Solo and Delta. All product prices on our website are correct at
the date and time of your order. We can alter the price of any product
prior to you placing an order however we will endeavour to keep
product prices as accurate as possible at all times.
As an alternative you may pay by cheque or postal order. All cheques and (crossed) postal orders are to be made
payable to Thomas Nayler and posted to the postal address above.
Thomas Nayler must receive the payment for
the total price of goods that you order before your order can be
accepted, and the contract formed. Note: A binding contract is formed once your order has been accepted.
Thomas Nayler has the right to refuse any
orders that you purchase. If your order is accepted we will confirm
acceptance to you by way of confirmation to the e-mail address you
have supplied to us when placing an order. The order will then be
dispatched as per details set out in the confirmation message, or,
unless specified within 7 - 14 working days.
You agree to supply us with all your correct
details when you purchase any products from our website and that
the credit/debit card which you use is your own and that there are
sufficient funds or credit facilities to cover the cost of any goods.
We reserve the right to obtain validation and/or verification of
the authenticity and ownership of the credit/debit card before you
purchase any products from the website. We use World Pay Limited
for all financial transactions. If you would like further information on World Pay's terms,
please visit www.worldpay.com
for Terms and Conditions.
Customized
Designs
Please note that customized graffiti jewellery items are individually designed
and handmade therefore will not look exactly the same as the font
types featured on our website. The font types are for guidelines
purposes only. Every effort is made to ensure that all customized
graffiti orders are made as similar to the chosen font type featured
on the website. In most cases after your order has been accepted you will receive some design proofs by email for you to choose from, your order will only be made once you have confirmed by email which design you would like Thomas Nayler to make. Design proofs are sent at Thomas Naylers discretion.
Finished products may look slightly thicker or thinner
than the font types featured and design proofs in order to maintain the quality and
durability of the product.
All name tags can be ordered in small, medium
or large sizes - measurements featured below are approximate and
are based on an average name consisting of 5 - 6 letters:-
Small - 3.5cm(length) x 1.5cm(height)
Medium - 5cm(length) x 2cm(height)
Large - 6cm(length) x 2.5cm(height)
Please note that font sizes will slightly
differ depending on the font type and number of letters required.
Commissions
Thomas Nayler constantly developes new bespoke jewellery collections to stay
ahead of current trends. One off commissions play an important role in Thomas's
work. Thomas likes to work individually with customers to create
unique pieces of jewellery in sterling silver or different colours/carrats
of gold. Products range from special wedding and engagement rings or gifts to trendy fashion accessories.
To discuss bespoke jewellery commissions,
please contact us on: +44 (0)671 9161 / +44 (0)7786 990 765, or
email
us
Please email all design attachments in jpeg or gif format to: mail@thomasnayler.co.uk
Promotional Products & Wholesale Jewelry
Whether you are a small business or corporate
company we are able to produce personalised gifts for promotional
and marketing purposes for you. Gift and promo items are ideal to enhance
a brands awareness. Popular promotional products include
stainless steel keychains metal business cards.
All promotional gift products can only be ordered in bulk quantities.
All non - personalized jewelry products on our website can be
ordered in small or large batch quantities at wholesale prices.
Our Guarantee
We will deliver all customized items within 7-14 working days of
payment unless specified within the order confirmation email (deliveries
made outside of the UK will take longer).
If you have a deadline that you would like us
to work towards then please email
us with your requests and we will make every effort
to accomodate your needs.
Should delivery be delayed by causes beyond
our control, we will notify you by email within 2 working days of
the occurrence of the delaying cause.
Should an item be damaged whilst in transit we will repair the item/s free of charge aslong as you notify us within 3 working days by email of receipt of the product/s. We guarantee to repair all faulty item/s within a 14 working day period. All payments for jewellery products can be refunded in full within 7 working days of receipt of the product/s, Personalised items are excluded from our refund policy.
For private commissions that are not ordered through our website,
a full payment will be required on placement of your order. This
guarantee does not affect your statutory rights.
Postage
and Packaging
All postage and packaging, including a black gift box, brochure
and flyer is FREE with all orders. For all orders within the UK
we use Royal Mail special delivery services for insurance purposes.
For all orders outside of the UK we currently use Royal Mail international
signed for services.
Delivery
Details / Time
We will deliver all customised items within 7-14 working days of
payment unless specified within the order confirmation email (deliveries
made outside of the UK will take longer). Once an order is complete,
all UK based resident's will receive their order/s the next working
day. Deliveries arrive between 9.00am and midday and will have to
be signed for. For all International orders, please allow 5 - 10
working days to receive your order/s (Excluding day of dispatch).
If you would like to have your order delivered
on a particular day then please email
us with your request.
Undeliverable packages
If no-one was at home to sign for the delivery of the package Royal
Mail will leave the package at your local post office for collection.
If you do not collect your package from your local post office or
the package was refused by the recipient we may have a package returned
to us by the the postal service. In the unlikely event of this happening,
we will contact you to establish if you would like your order re-despatching.
We will have to charge you for any redelivery costs that occur.
In the unlikely event your order goes missing,
so long as there is no proof of the order reaching you, we would
be more than happy to replace it. Please note: No money refund or
product exchange is available if this occurs!
In some cases your order may be delivered
late. If you contact us we will be more than happy to track the
parcel for you.
Tracking
Orders
All orders have their own unique tracking number. We are able to
track your order in the UK and internationally.
To track your package once it has been despatched please email
us and we will be happy to track the package for
you and supply you with the tracking number.
Jewellery
Repairs
We guarantee to repair all faulty item/s within 14 days of
purchase, free of charge, providing the item has been reasonably
used and not damadged in any way. Please check the goods on delivery. In the unlikely event of your goods being delivered damaged you must inform us within 3 working days of delivery. You will be required to post faulty or damaged item/s back to us by Royal Mail Special Delivery and we will repair the item/s free of charge and post the item/s back to you at our expense.
If you do not inform us within 3 working days we shall have no liability for goods said to be damaged on delivery. This does not affect your stautory rights.
If you require your jewellery to be repaired after our 14 day free repair guarantee a repair fee of £20.00 will apply, this contributes to labour and postage expenses.
Refunds, Returns and Cancellations
We operate a 7 day no quibble money back guarantee on most of our products. If you require
a refund, you must notify us in writing or by email within 7 working
days of receipt of the product and it must be returned to Thomas Nayler by Royal Mail Special Delivery in its original condition and packaging addresed to:
Thomas Nayler
Studio 111, Cockpit Arts,
18 - 22 Creekside,
London, SE8 3DZ.
Once the returned item/s have been received, if you require a full refund
we will refund the amount in full to your credit/debit card minus £5 for original postage costs and a contribution of £5 for processing fees
as we are charged by the card companies both to process and refund a card transaction! Please
note that the refund may take up to 7 woking days to show on your
bill.
Refunds can only be made if:
*The product/s delivered is not what you
ordered, or does not corespond with its description.
*The product/s provided are not of satisfactory quality or are faulty.
You will be required to pay for the cost
of returning goods by Royal Mail Special Delivery.
We regret that personalised and commissioned items are excluded
from our refund guarantee due to the nature of the product.
All orders including personalised items can be cancelled. To cancel
an exising order you must notify us in writing or by email within
2 working days.
Complaints
Thomas Nayler operates a complaints handling procedure which
is used to try to resolve disputes when they first arise. If you
wish to issue a complaint, please contact Thomas Nayler at the following
address:
Studio 111,
Cockpit Arts,
18 - 22 Creekside,
London,
SE8 3DZ.
Governing
Law
The contract between us shall be governed by and interpreted in
accordance with English law, and the English courts shall have jurisdiction
to resolve any disputes between us.
Modifications to the website
Our website is maintained within the United Kingdom. We make every
effort to make sure the website is accessible, however we can not
guarantee it will be all the time. We reserve the right to alter,
suspend or discontinue any aspect of the website including your
access to it. Any new features including content and/or sale of
new products will be subject to ourTerms and Conditions.
Linked
Sites
Through our website, you are able to access other websites via the
Links section. Other websites accessed are independent from ours
and are not maintained by us. We are not responsible or can not
be held liable for the websites that are linked to ours and the
accuracy of their content. We are only responsible for the privacy
practises on our own website. Please direct any enquiries regarding
linked websites and their privacy statements to the site's Webmaster.
Copyright Notice
Thomas Nayler and Trakcyde Designs TM (c) copyright 2003 - 2006,
All Rights Reserved.
The content on this website is protected
by Copyright, Intellectual Property rights and/or Database right.
All jewellery designs are protected by 'Design Protect', Briffa
Ltd, UK.
The owner of these rights is Thomas Nayler - (Trakcyde Designs™).
All products and company logos illustrated on our website are the
trade marks and trading names of the respective owner.
* You may read, print or download
information from our website for the purpose of placing an order
with Thomas Nayler or using our website as an information resource
only for private and personal use. You may not modify, post, copy,
reproduce, republish, transmit, upload, or distibute, by any means,
any material or information on or downloaded from our website including
text and graphics without our prior written consent, except where
permitted to do so.
* Please note: use of this website is subject to our Terms
and Conditions.
Privacy
Statement
Thomas Nayler treats your privacy with high importance. The personal
information that we gather from our customers will be held securely
and we will not disclose any of your personal details to any third
parties unless we sell the whole or part of the business.
If you require any further information regarding privacy or ordering
online then please contact
us
Data
Protection
We are registered under the Data Protection Act 1998; Registration
Number Z8994349
and abide by their rules and regulations.
If you require any further information regarding Data Protection
please visit www.dataprotection.gov.uk
By providing your information to us, you
authorise us to use, store and process your personal details which
corresponds to you in order to reasonably provide you with our services.
The list below shows the type of personal details that we collect
from our customers:
* name
* address
* email address
* phone number
* credit/debit card details
Some sections of this website will ask you
to provide your personal information which will allow us to email,
support, and notify you of new products and services or general
correspondence with you relating to your order. If you would not
like to receive emails related to marketing then please contact
us
Buying safely online is of great importance to us and we have made
all efforts to ensure that security is of the highest standard.
We use Worldpay Ltd to securely process your transactions on a secure
server; Worldpay use Secure Socket Layer (SSL) technology which
means that your name, address and credit/debit card details are
encrypted for extra security and peace of mind.
Please note we can not gain any access to your credit/debit cards
details.
Worldpay's Terms and Conditions can be found on www.worldpay.com
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